TS EN ISO 18295-1 and TS EN ISO 18295-2 Customer Contact Centers standards are management system standards designed to meet customer expectations, provide accurate, fast, reliable, customer-focused service to customers, improve customer communication quality.
These standards provide a framework for managing customer contacts while defining the technical requirements that customer contact centers must possess within the framework of the management system rationale.
TS EN ISO 18295-1 and TS EN ISO 18295-2 ensures:
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