New Management Systems

TS EN ISO 18295-1 / TS EN ISO 18295-2 CUSTOMER CONTACT CENTRES SYSTEM

TS EN ISO 18295-1 and TS EN ISO 18295-2 Customer Contact Centers standards are management system standards designed to meet customer expectations, provide accurate, fast, reliable, customer-focused service to customers, improve customer communication quality.
These standards provide a framework for managing customer contacts while defining the technical requirements that customer contact centers must possess within the framework of the management system rationale.

TS EN ISO 18295-1 and TS EN ISO 18295-2 ensures:

  • Improved quality in customer contact
  • Increased competitiveness at national and international level
  • Mitigating delays experienced in communication
  • Reduced need to resort to external means of resolution like applying to legal authorities
  • Reduction of overall level of dissatisfaction
  • Increased effectiveness in communication
  • Establishing a loyal customer base

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For Detailed Information;
Head of System Certification Group                       0312 416 64 53
Management Systems Development Directorate     0312 416 63 11

 
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